FAQs

Health and Safety

Following the directive from the Ontario government, we are pleased to announce that Pickering Casino Resort has moved to 100% capacity as of February 17, 2022. The property will eliminate additional restrictions as follows:

 Tuesday, March 1, 2022 

  • Removal of proof of vaccination status required for guests and team members.
  • Removing of barriers throughout our gaming floor.
  • Removal of Active Screening requirements for guests, passive screening will remain.
  • Removal of Active Screening requirements for team members, passive screening will remain.

Monday, March 21, 2022

  • Face coverings are no longer mandatory for entry, and may be worn based on personal preference. 

The health, safety, and well-being of our guests and employees are our top priority. We have worked diligently to ensure we’re prepared to safely return to operations. This means we have collaborated with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all of our sites so that you have peace of mind when playing at our properties. 

Starting March 21, 2022, face coverings will no longer be mandatory. They may be worn at the preference of our guests. Guests choosing to wear a mask will be asked to remove it at the front door for facial recognition purposes. After passing through the facial recognition capture zone, guests may put their masks back on. 

No, contact tracing is no longer in effect. 

Casino & Dining

We are officially reopening January 31, 2022 at 10:00 A.M. Slot machines and Table games will operate 24/7.

Yes, We have a variety of restaurants available to choose from. Check out their menus here.

Casual – An upscale dining experience featuring local beers on tap and a menu with something to satisfy every palate.

Sun Sui Wah – Authentic Cantonese dishes from famous roasted peking duck, fresh seafood and handcrafted dim sum.

ZIO’S – Located in our Food District and open on Friday and Saturday. Serving Fresh Artisan Sandwiches, Fire Oven Pizza and Pastas.

The BUFFET –  With 5 different activation stations and new worldly flavours featured every day. Stop by 3:30pm-10:30pm Wednesday – Sunday. 

Starbucks – Open Daily 6am – 10pm 

No, registration is not required. Entry will be available on a first-come, first-served basis.

Yes, table games are available at this location. Plexiglass barriers have been installed between both the dealer and players at the tables. Each table game position is sanitized whenever a guest leaves their game. Table Games now open include: Blackjack, Blazing Seven Blackjack, Spanish 21, Free Bet Blackjack, EZ Baccarat, Baccarat, High Limit Baccarat, Roulette, Casino War, Mississippi Stud, Three Card Poker, Ultimate Texas Hold’em, High Card Flush, Four Card Poker, Let It Ride and Caribbean Stud Poker. Hold’Em Poker is not offered at this casino location.

We have Aruze Craps tables, which are hybrid Craps tables that allow players to shoot live dice across a large LED playing field and place all their bets electronically. These tables are currently open daily between 7:00 p.m. to 2:30 a.m. We also offer an electronic fully automated Craps option in our Stadium game area. We do not have traditional Craps tables. We look forward to expanding our hours in the future as COVID-19 restrictions ease.

Traditional Roulette is open at our location. You may also bet on a result from a live dealer through an electronic terminal.

Visitors can access the casino via Church Street only and follow road signs to the parking garage in the back side. Follow the signs to exit the building. From the elevator, exit via Parking Level 1 that will lead you to the entrance of  the casino.  

Limited parking is available in the on-site Structured Parkade. Please follow the onsite signage.

We are working diligently to open the remainder of the Casino Resort in the coming months. The complete facility will include a 2,500-seat show theatre and a 350-seat entertainment lounge off the gaming floor; a 275-Hotel room tower and a wide assortment of restaurants from an all-you-can-eat buffet to casual dining and convenient grab and go. More details will become available on our website soon – stay tuned!

No, we do not accept Tito tickets from another gaming site.

Shuttle bus options are not currently available due to COVID-19 restrictions. We look forward to launching them in the future. 

Currently, the closest public transit options would be Go Train service on Lakeshore West (Ajax Station) and connecting with Durham Transit (Bus 917) or Go Bus service along Highway 2 (Church St Stop).

Promotions & Offers

The One Rewards tier status that you had prior to our casinos closing remains intact. Loyalty points and existing free play balances on your account have not expired. All promotions and offers, including weekly free play coupons, gift offers and Food and Beverage offers, that were issued prior to closure are void. As we move into the various stages of reopening, new offers and promotions will be introduced. The expiration rules that normally apply to complimentary and free play balances have been temporarily suspended.
Unfortunately, promotions are not currently available. Future promotions will be based on a specific eligibility criterion over a time period and eligibility criteria for offers will not include the period the casino suspended operations. More details on promotional offers will be available on our website, on site and our social media platforms.

Effective January 5, 2022, all free play/gift coupons are considered paused. When our One Toronto Gaming sites reopen, your free play/gift coupons will become available again with new redemption dates in place.

Yes. Please bring your printed complimentary voucher to our Guest Services team before redeeming.

All One Toronto Gaming mailed, and emailed offers are based on a specific eligibility criterion over a period of time. After re-opening, the eligibility criteria for offers will not include the period the casino was closed.

Your free play promo credits earned after December 1, 2021 will not expire and will be available to you when the casino reopens. Your Resort Comps earned after July 1, 2021 will not expire and will be available to you when the casino reopens. We will begin a new expiration period for free play and Resort Complimentary Dollars after reopening.

Upon reopening, please visit your Casino Host for more details about VIP events and promotions.

No. Upon the casino re-opening, you will continue at the same Tier Level.

Atlantis Paradise Bahamas is currently open and taking hotel reservations. Please visit their website at www.atlantisbahamas.com for up-to-date operating information.

You may reschedule your reservation provided the proposed dates are available. Please contact Atlantis Paradise Bahamas using the information provided at the time of booking.